Effective Date: August 17, 2026

Illuminating Hope, LLC (“Illuminating Hope,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information may be collected when you visit www.illuminatinghope.org, how

that information may be used, and the choices available to you.

1. Our Approach to Your Information

Illuminating Hope does not intentionally collect personal information from website visitors that they have not chosen

to provide.

We primarily receive information when you voluntarily:

→ Submit a contact or inquiry form

→ Request information or a quote for services

→ Contact us about consulting, leadership development, corporate training, speaking, workshops, coaching, or

related services

→ Subscribe to our email newsletter

→ Initiate the process of scheduling psychotherapy services

→ Contact us directly by email or another method you choose

We use information you provide only for purposes reasonably connected to the reason you provided it, such as

responding to an inquiry, preparing a requested quote, communicating about services, processing a request, or

sending communications you elected to receive.

Our website platform or service providers may automatically process limited technical information necessary for

normal website operation, security, performance, or functionality. This may include information such as browser

type, device type, IP address, pages visited, or similar technical data.

We do not intentionally collect additional personal information about you simply because you visit the website.

2. Information You Choose to Provide

Depending on how you interact with the website, information you voluntarily provide may include:

→ Your name

→ Email address

→ Telephone number

→ Organization or company name

→ Information included in a request for services or a quote

→ Information submitted through contact or inquiry forms

→ Information submitted when subscribing to our newsletter

→ Information you provide when requesting information about consulting, training, leadership development,

speaking, workshops, coaching, or related services

→ Information necessary to begin scheduling psychotherapy services

Please provide only the information reasonably necessary for your request.

3. Requests for Quotes and Professional Services

If you provide information for the purpose of requesting a quote, consultation, proposal, training engagement,

speaking engagement, or other professional service, we will use that information to evaluate and respond to your

request and, when appropriate, communicate with you regarding the requested services.

Illuminating Hope does not intentionally collect personal information unrelated to the request you have chosen to

make.

Information provided for a quote or inquiry will not automatically enroll you in our email newsletter or unrelated

marketing communications unless you separately choose to subscribe or otherwise consent to receive them.

4. Psychotherapy and Health Information

Illuminating Hope, LLC provides psychotherapy services in addition to educational, consulting, training, leadership-

development, and related professional services.

Please do not use general website contact forms, quote-request forms, newsletter forms, or ordinary email

to send sensitive medical, mental-health, or other protected health information.

General website communications are not intended to serve as secure clinical communications.

Psychotherapy clients receive separate clinical documentation governing privacy, informed consent, protected

health information, recordkeeping, and other requirements associated with the therapeutic relationship.

Those clinical privacy practices, including any applicable Notice of Privacy Practices, are separate from this

general Website Privacy Policy.

Visiting this website, submitting an inquiry, requesting a quote, or subscribing to our newsletter does not establish a

therapist-client relationship.

5. Therapy Scheduling Through SimplePractice

Psychotherapy appointment scheduling and related clinical processes are conducted through SimplePractice, a

third-party practice-management platform used by Illuminating Hope, LLC.

When you follow a therapy-booking link from our website to SimplePractice, information you provide through the

SimplePractice platform is processed through that system and may be subject to SimplePractice’s privacy, security,

and platform practices in addition to the clinical privacy practices applicable to Illuminating Hope, LLC.

Sensitive clinical or health information should be submitted through the secure methods provided for

psychotherapy services rather than through general website forms or ordinary email.

Requesting or scheduling an appointment does not necessarily establish a therapist-client relationship. A

therapeutic relationship is established only after applicable intake, consent, eligibility, and other clinical

requirements have been completed and services have been accepted.

6. How We Use Information

Information voluntarily provided through the website may be used to:

→ Respond to questions and inquiries

→ Respond to requests for quotes or proposals

→ Communicate about services you have expressed interest in

→ Process consultation or appointment requests

→ Provide information about consulting, corporate training, leadership development, speaking, workshops,

coaching, or related services

→ Send newsletters or other communications when you have elected to receive them

→ Maintain appropriate business records

→ Operate and secure the website

→ Fulfill applicable legal, regulatory, contractual, or professional obligations

We do not sell your personal information.

7. Email Newsletter

If you voluntarily subscribe to our email newsletter, we may use your name and email address to send educational

content, announcements, business updates, information about programs or services, and related communications.

You may unsubscribe at any time by using the unsubscribe link contained in those communications.

Submitting a contact form, requesting a quote, or contacting us about services does not, by itself, constitute

consent to receive our newsletter unless you separately opt in.

8. Cookies and Technical Information

Our website platform and related service providers may use cookies or similar technologies that are necessary for

website functionality, security, performance, or technical operation.

Limited technical information may therefore be processed automatically even when you do not submit personal

information through a form.

Illuminating Hope does not use the website for the purpose of secretly collecting personal details that visitors have

not chosen to provide.

Depending on your browser and available website settings, you may be able to restrict or disable certain cookies.

Doing so may affect website functionality.

9. Third-Party Websites and Services

Our website may contain links to third-party services.

Amazon

Our book may be purchased through a link to Amazon.

When you follow that link, your purchase takes place on Amazon’s platform. Amazon—not Illuminating

Hope—handles information related to your Amazon account, payment information, shipping information, purchase

history, and transaction.

Those activities are governed by Amazon’s own terms and privacy practices.

SimplePractice

Therapy scheduling and related clinical processes may take place through SimplePractice.

Information submitted through SimplePractice is handled through that platform and, where applicable, pursuant to

the clinical privacy obligations governing your psychotherapy services.

Other website, email, hosting, or technology providers may process limited information necessary to provide their

services.

We encourage you to review the privacy practices of third-party services before submitting information to them.

10. Information Sharing

We may share information with service providers only when reasonably necessary to operate our business,

respond to your request, maintain the website, provide communications, schedule services, or fulfill applicable legal

or professional obligations.

Examples may include providers supporting:

→ Website hosting or functionality

→ Email communications

→ Appointment scheduling

→ Practice management

→Technology and security

→Professional services

We may also disclose information when required by law or when reasonably necessary to protect legal rights,

safety, security, or the integrity of our systems.

We do not sell personal information.

We do not use psychotherapy information for general marketing purposes.

11. Data Security

We take reasonable administrative and technical measures designed to protect information in our possession.

However, no website, email system, electronic transmission, or storage method can be guaranteed to be

completely secure.

For that reason, please do not send highly sensitive, confidential, medical, or mental-health information through

general website forms or ordinary email.

Psychotherapy clients should use the secure communication methods provided for clinical services.

12. Data Retention

Information submitted through the general website may be retained for as long as reasonably necessary to:

→ Respond to your request

→ Maintain relevant business records

→ Provide requested services

→ Meet legal or contractual obligations

→ Resolve disputes

→ Protect legitimate business interests

Clinical records associated with psychotherapy services are governed by separate professional, legal, and clinical

record-retention requirements.

13. Your Choices

You may choose what personal information you voluntarily submit through the website.

You may contact us to request correction or updating of general personal information you have provided, subject to

applicable legal and recordkeeping requirements.

You may unsubscribe from newsletter and marketing communications at any time.

Requests involving psychotherapy records or protected health information are handled separately in accordance

with applicable clinical privacy procedures and law.

14. Children’s Privacy

The general informational, consulting, training, and newsletter portions of this website are not designed to collect

personal information directly from children.

If psychotherapy services are provided to minors, information associated with those services is handled according

to applicable consent, privacy, professional, and legal requirements.

15. External Websites

Links to external websites are provided for convenience or informational purposes.

Illuminating Hope, LLC does not control and is not responsible for the privacy, security, availability, content, or

practices of third-party websites.

16. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our website, services, technology, business

practices, or legal obligations.

The effective date at the top of this page indicates when the policy was most recently updated.

17. Contact

Questions about this Website Privacy Policy may be directed to:

Illuminating Hope, LLC

Florida, United States

Email: [email protected]

Website: www.illuminatinghope.org

Questions specifically concerning psychotherapy records, protected health information, or clinical privacy rights

should be addressed using the procedures contained in your psychotherapy intake and privacy documentation.